Customer Feedback: It’s Now or Never
Nov 25, 2019
A few years ago my family and I took a summer trip out west and stayed at a Sleep Inn…
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customer feedback
Guest Post: Social Media Customer Service - 5 Reasons to Care
Nov 18, 2019
A few weeks ago, I was researching a company that offered a certification in which I was interested. I decided…
6 Ways You Can Get Quality Customer Feedback
Jun 21, 2019
Running a business without asking your customers' feedback is like trying to cross a busy street with headphones plugged into…
How to Respond to E-Mail Complaints Effectively
May 23, 2014
As a commercial business providing any kind of service or product to the general public, you are likely to find…
Close the loop: Turn customer feedback into customer insight
Feb 14, 2013
[caption id="attachment_2798" align="alignleft" width="300"] Courtesy of FreeDigitalPhotos.net[/caption] Regardless of the products it sells or the work it performs, no business…
Metrics That Matter: Assessing Your Helpdesk Solution
Sep 11, 2012
Analytics are a manager’s best friend. By collecting massive amounts of customer data into neat reports, they allow management to…
How Pre-Chat Customer Info Can Lead to More Sales
Aug 02, 2012
You’ve heard how collecting customer feedback can help you uncover and fix mistakes, improve service, and better understand your shoppers.…
7 reasons excellent customer experience can be your ace in the hole
Jun 25, 2012
It's difficult for brands to stand out from their competition based on of quality and price.But they can make money…
Automatically send customers their chat transcript and invite them to take a survey
Jun 07, 2012
Looking for an easy way to connect with your customers? Remind them of their positive experience with your brand by…
6 tips on turning customer feedback into business intelligence
Dec 08, 2011
So you have got the memo and have started collecting customer feedback. Congratulations. But that is only the first step…