Live Chat is Dead: Long Live the Text!
Sep 29, 2015
Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a…
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help desk
Manage email/ticket workflows with Ticket Triggers
Nov 11, 2014
Email-Ticket Management is a complete help desk solution that keeps your business communications organized and efficient. All the?support emails, web…
How to Boost Your Productivity by Outsourcing
Jul 24, 2014
Whether you're a small business owner, solo entrepreneur, or just a hard working person trying to get more done in…
TOP 10 REASONS TO TRY LIVE CHAT ON YOUR WEBSITE
Dec 05, 2013
Whether you've had an online business for years or you are just getting started, there are endless benefits to adding…
Android App for the Live Chat System
Jan 11, 2013
Our new Android?App is now available to LiveHelpNow?Live Chat System?subscribers in the Google Play Store free of charge! We offer…
How to turn idle help desk agents into productivity powerhouses
Sep 18, 2012
[caption id="attachment_2164" align="alignleft" width="300"] Courtesy of FreeDigitalPhotos.net[/caption] If you oversee a help center, you’ve likely noticed that unpredictable call volumes…
How to Adapt Call Center Tactics to Chatting
Aug 09, 2012
[caption id="attachment_1985" align="alignleft" width="300"] Courtesy of FreeDigitalPhotos.net[/caption] "Time is money." Ben Franklin coined this saying in the 1700s, and it's…
7 reasons why phones should not be your primary customer service channel
May 15, 2012
Most small businesses offer phones as the primary customer support channel. But tools like livechat and email ticketing systems might…
Tracking and Improving the Effectiveness of the Help Desk
Jun 17, 2010
The help desk staff is an essential link between the customer and the company. It is through efficient and helpful…