7 Reasons You Should Invest in Knowledgebase Software
Dec 09, 2014
Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your…
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Customer Service Cornerstones For Your Online Business
Feb 18, 2014
As a business owner and a consumer, you know that a company’s level of customer service can make or break…
Avoid Nightmare Holiday Customer Service
Dec 12, 2013
Did you know that 74% of people say that customer service around holiday time is the worst it is all…
Knowledge Base article editor & Ticket system notifications get a facelift
Mar 04, 2013
The LiveHelpNow Knowledge Base article editor has a new look and feel along with better performance. You'll now be able…
Track customer calls and expand your knowledge
Feb 04, 2013
Look through 'recent call history' in your Ticket info and Callback info. Reviewing customer calls is a consistent way to?get…
Google report shows boost in online shopping
Nov 07, 2012
[caption id="attachment_2357" align="alignleft" width="300"] Courtesy of FreeDigitalPhoto.net[/caption] A new study released by Google classifies the upcoming holiday season as the…
How to turn idle help desk agents into productivity powerhouses
Sep 18, 2012
[caption id="attachment_2164" align="alignleft" width="300"] Courtesy of FreeDigitalPhotos.net[/caption] If you oversee a help center, you’ve likely noticed that unpredictable call volumes…
Why a good knowledge base can be a game changer for software vendors
Sep 13, 2012
Some software products and services can intimidate first time users as they figure out the innards. A good knowledge base…
Why Small Businesses Are Good at Customer Service
Aug 28, 2012
[caption id="attachment_2054" align="alignleft" width="300"] Courtesy of FreeDigitalPhotos.net[/caption] As a company grows, its executives may lose sight of the most important…
5 tips for organizing your knowledge base
Aug 21, 2012
[caption id="attachment_2026" align="alignleft" width="300"] Courtesy of FreeDigitalPhotos.net[/caption] So you have decided to start a knowledge base.?Smart choice! But a knowledge…